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You are here: Home Page > Returns Policy
Returns Policy

 
We hope you love all our stuff as much as we do, but if not, dont worry, our no quibble returns policy means you can return anything in unused condition within 45 days of receipt


Just  email or telephone us to let us know you are returning something and we can help you either arrange your own carrier or use our own carrier (or if you just want to return something without contacting us first, thats not a problem either, just put your order details in the parcel with your return so we know who you are)

We promise to refund you within 3 days of the item arriving back with us, and if you are returning it because of our error, (we try to be darn perfect all the time, but sometimes we muck up!) we will of course refund all costs relating to return postage




Further Returns advice and the boring T&Cs stuff : For returns weighing less than 3 kilos, these can easily be returned via Royal Mail. Please obtain a certificate of posting or use 2nd class recorded delivery to return items. (Sorry we cannot refund royal mail special delivery costs) 
Larger items (over 3 kilos) may be more cost effective to be sent via courier. We can recommend www.Parcel2go.com
Furniture items can be collected by our furniture courier please email or ring for further guidance.

 
CHRISTMAS GIFT RETURN to allow for the return of unsuitable christmas gifts - our christmas returns policy is extended to 90 days for items purchased between 23rd of october and 23rd December (so early christmas shoppers, dont panic! you aren't penalised for christmas shopping in october, we will accept returns  up to the end of January)
 
Please see our full Terms and conditions for further returns information. These terms and conditions do not affect your legal rights.
 

 
Any questions about returns (or anything for that matter!) just ring one of the team on 01302 711116
 
MelodyMaison Limited
Plum Tree Farm Industrial Estate
Doncaster
DN11 8EW
 
t: 01302 711116
e: customerservices@melodymaison.co.uk
 
 
 
We accept all major credit cards
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