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Free Shipping & Returns

 

DELIVERY & RETURNS

All Orders which have a Basket total of £50 or greater will be able to use our Standard Shipping Discount.

It's simple, all you have to do is pick any item or items which have a combined total of £50 or more and you can have free standard shipping.

Just add your chosen product or products into your basket and apply the coupon code below for instant free shipping. The coupon code can go at the bottom of your basket near the 'submit' button. Or you can add it again later in the checkout process.

 

Please note: Discount codes cannot be used in conjunction with another discount code!

 

Covid 19 Update -

Attention: For the foreseeable future we are no longer able to do Room Of Choice delivery and assembly due to concerns regarding public safety and Covid 19.

Once this option becomes available again, we will update our customers here.

 

Click & Collect from our Doncaster warehouse within 2 Hours

How it works

 

1.) Place your order online through our main website or eBay/Amazon

 

2.) Once you have placed your order on the main website you will then need to wait for us to call / email you with a timeslot and a date window of which you are able to come and collect your item. Please note: if you place your order on ebay/amazon you must let us know once you have paid for your item so we can arrange your slot for collection as eBay/amazon do not give the click and collect option.

 

3.) When your day and time slot is due, you can come to our main Melody Maison Reception area (unit 2, lords wood road, Harworth, Doncaster, DN118BZ) for collection.

 

4.) On collection you will need to press the buzzer on the showroom door (please note the showroom is closed) and a member of the team will come downstairs to greet you.

 

5.) We will then ask for proof of photographic ID with the matching billing address from your order on so we can confirm who you are.

 

6.) Click and collect is available Mon - Friday 8am - 3pm

 

 

After this your item will then be either;

 

A) brought out and placed outside the main doors for you

OR

B) if you need help with the item, our warehouse team will happily assist loading this into your car.

 

We do however ask you to keep a 2m distance from all of our staff members at all times.

 

Any issues with your item we do ask for these to be reported within 7 days via email (customerservices@melodymaison.co.uk)

 

 

Do however remember you can return your item within 200 days if it is an own choice decision and you have the item in the original packaging and in an unused condition.

 

 

 

 

Non-UK Mainland and some areas of Scotland

Deliveries not on the UK Mainland and some areas of Scotland can take longer and therefore we have to take this into account.

 

Do you live in Ireland, France, Germany, Italy or Spain?

Great news, generally it is inexpensive to ship most of our items to these countries (other than larger pieces of Furniture and larger mirrors)


Customs charges may apply when importing goods from the UK, please see your local government guides for details.


Currently, deliveries to the EU are behind and may take up to 30 days for your item to arrive.

 

Please note certain additional charges will still apply for some orders to Non-Mainland & hard to reach destinations i.e Ireland, south coast and Scotland. This also applies to some larger furniture and mirror items to these areas.

We ship our amazing items world wide!

For your shipping cost please carry on through the checkout process, you will see your shipping cost before payment.

*Postcodes - AB, DD, FK, IV, KW, KY, PA, PH, DG, TD, TR, ML, EH, KA & G a further charge applies dependant on the distance from ourselves, to calculate postage for your area, just select your items and proceed to checkout and your postage will be calculated before you make payment once your postcode has been entered

 

Coupon Code: 50FreeShip

(simply enter this code at checkout or click the option for discounted shipping at checkout)

 

 

 

200 Day Returns Policy*

We hope you love all our stuff as much as we do, but if not, don't worry, our free no quibble returns policy means that you can return anything to us in unused condition within 200 days of receipt, with the original packaging, at no cost to you.

 

To read our returns policy click here >

 

 

 

 
Copyright © Melody Maison 2021 | Melody Maison Lords Wood Road, Harworth, Doncaster, DN11 8BZ

Call: 01302 741000 | Email: customerservices@melodymaison.co.uk
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