FAQ (Frequently Asked Questions)

What is a back order?

Most of our items are held in stock for immediate dispatch, if not, our website will tell you on the item information page what date the item will be in stock. If an item is out of stock you can place a reservation online, the website will show the estimated restock date. When ordering a back ordered a product, we take the full payment at the time of order. We will send you regular updates on the status of the item, and you will be notified when it is back in stock and when you can expect delivery. You can request a refund at any time. On products over £100 we can take a deposit to reserve the item for you, rather than a full payment. You will need to call us for this as our system does not allow - please call us on 01302-741000.