Privacy

Cookies & Tracking Technologies

Melody Maison uses cookies and similar technologies to improve your shopping experience and analyse how our website is used.

Tracking technologies may include:

  • Cookies: Small files stored on your device

  • Web Beacons / Pixel Tags: Used to monitor page visits, email opens, and site performance

If you choose to disable cookies in your browser, some functionality of our website may not work correctly.

Types of Cookies We Use

1. Strictly Necessary Cookies

Essential for the operation of our website, such as:

  • Secure checkout

  • Payment authentication

  • Ensuring the site loads properly

Third-party cookies used:

  • ProProfs & Live2Support: Live chat services (expires in 24 hours)

  • PayPal: Enables PayPal payments (expires at end of session)

  • Klarna: Enables Klarna payments (expires in 540 days)

  • Loqate: Address lookup and validation (expires at end of session)

  • Trustpilot: Displays verified product reviews (expires in 1 year)

  • Google reCAPTCHA: Protects the site from spam (expires in 6 months)

  • Klaviyo: Marketing and email services (expires 7 days - 2 years)

  • Attentive: Marketing and SMS services (expires 2 hours - 1 year)

2. Performance & Analytics Cookies

These cookies help us:

  • Understand how users navigate our site

  • Improve usability and customer experience

All data collected is aggregated and anonymised.

Third-party cookies used:

  • Google Analytics: Tracks website usage (expires in 2 years)

3. Social Media & Marketing Cookies

These cookies allow us to:

  • Show you personalised adverts

  • Measure advertising performance

If you decline these cookies, you may still see ads, but they will be less relevant.

Third-party cookies used:

  • Bing Ads (expires in 1 year)

  • Facebook Ads (expires in 3 months)

  • TikTok Ads (expires in 13 months)

  • Google Ads (expires in 2 years)

  • Pinterest Ads (expires in 1 year)

  • PayPal Ads (expires in 24 hours)

  • Mailchimp (expires end of the session - 3 years)

  • ShareThis (expires in 13 months)

Some of these cookies use data from Essential or Performance cookies only if you consent.

Blocking or Restricting Cookies

You can block or delete cookies at any time by adjusting your browser settings.
Each browser is different, so please refer to your browser’s Help menu for instructions.

For more guidance on cookie control, visit:
European Interactive Digital Advertising Alliance – Your Online Choices

Questions About Privacy

If you have any questions or comments regarding your privacy, please contact us using any method listed on our Contact Page.