We hope you love all our stuff as much as we do, but if not, don't worry, our free no quibble returns policy means that you can return anything to us in unused condition within 200 days of receipt, with the original packaging, at no cost to you.

We do not accept returns without the original packaging and all returns must be in an unused condition. If items are returned outside of these terms there will be a restocking charge of which will be deducted from the refund amount. This amount will be dependent on condition and resell value.

We do try our best to have any exchanges of furniture with you within 12 working days but sometimes can be a little longer as this depends on the routes planned.

*Please note free returns does not apply for non mainland UK or International orders. (exclusions apply, please see full terms for more information)
*Any discrepancies need to be reported within 7 days after delivery

REFUNDS

We aim to refund you within 5 working days of the item arriving back with us at our warehouse. Any additional delivery charges for day of choice/next day delivery will not be refunded.

For returns items weighing less than 3 kilos, these can easily be returned for free via the Post Office using the below returns label.

(please keep your proof of postage reciept until you have been refunded)

Click here for a returns form.

Larger items (over 3 kilos) ring us and we will arrange our carrier to collect from you. Please still attach a copy of the below returns form to the outer of the box so we can easily locate your order when it arrives in our warehouse

EXEMPTIONS

Seconds items: Please be aware seconds listed items are exempt from the standard returns policy as these are sold as seen.

Seasonal decorations: we are not able to accept returns of seasonal decorations after 14 days after receipt,

Table decorations: such as candelabras and table centres can only be returned for 14 days from receipt

If you use an onward courier not employed by ourselves, we cannot accept liability for damaged items, unless reported damaged by your courier to our courier at the point of receipt from our courier. If you choose to use an onward courier (for example if you live over sea) please ensure they insure your items for loss or damage for this reason.

No problem, return of unsuitable Christmas gifts is absolutely fine with us - our 200 day policy still applies, so even if you want to start your Christmas shopping in July, be assured, if Aunt Maud just isn't digging your excellent taste in gifts, you or she can return it cost free as mentioned above

Any questions about returns (or anything for that matter!) just ring one of the team on 01302 741000

t: 01302 741000

e: customerservices@melodymaison.co.uk