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Returns Policy

 

Watch our simple returns video on youtube. Melody Maison - Our easy free returns process.

 

Returns Policy

We hope you love all our stuff as much as we do!

But if for any reason you wish to return your order, don't worry, our returns policy means that you can return anything to us in unused condition within 200 days of receipt, with the original packaging, at no cost to you.

 

* This policy excludes all Christmas decorations or items used as display and ornamentation for weddings or similar one off events, like candelabras and table centres.

These must be returned to us within 7 days of receipt in an unused condition in the original packaging.

Please keep your proof of postage in this instance *

 

Please Note:

We do not accept returns without the original packaging and all returns must be in an unused condition. If items are returned outside of these terms there will be a restocking charge of which will be deducted from the refund amount. This amount will be dependent on condition and resell value.

*Our free returns policy does not apply for non mainland UK or International orders. (exclusions apply to these, please see full terms for more information)

*Any discrepancies need to be reported within 7 days after delivery

*Should you return an item from an order where you have multiple products and the returned item takes the original order total below the £50 needed to qualify for free/discounted delivery the £4.95 shipping cost will be withheld from your refund amount

 

- COVID 19 returns -

 

Due to low staff levels, any returns made during this period may take slightly longer than our normal 5 working days from arrival in our warehouse.

Please allow up to 10 working days for refunds to be processed.

 

 
 

 

Refunds

 

We aim to refund you within 5 working days of the item arriving back with us at our warehouse. Any additional delivery charges for day of choice/next day delivery will not be refunded.

 

 
 
 

 

Further Returns advice

For return items weighing less than 3 kilos, these can easily be returned for free via the Post Office using the below returns label.

(please keep your proof of postage receipt until you have been refunded)

Click here for a returns form.

For larger items (over 3 kilos) please call our customer service team and we will arrange our carrier to collect from you.

Please attach a copy of the below returns form to the outer of the box so we can easily locate your order when it arrives in our warehouse

 

 
 

 

Exemptions

Seconds items: Please be aware Seconds listed items are exempt from the standard returns policy as these are sold as seen.

Seasonal decorations: we are not able to accept returns of seasonal decorations after 14 days after receipt.

Table decorations: such as candelabras and table centres can only be returned for 14 days from receipt.

If you use an onward courier not employed by ourselves, we cannot accept liability for damaged items, unless reported damaged by your courier to our courier at the point of receipt from our courier.

If you choose to use an onward courier (for example if you live overseas) please ensure they insure your items for loss or damage for this reason.

 

 
 

 

Christmas Gift Return

 

There is no problem if you wish to return of unsuitable Christmas gifts. Our 200 day returns policy still applies.

So even if you want to start your Christmas shopping in July, please be assured that if Aunt Maud just isn't digging your excellent taste in gifts, you or her can return it cost free as mentioned above.

These terms and conditions do not affect your legal rights.

 
 

 

 

Melody Maison Lords Wood Road, Harworth, Doncaster, DN11 8BZ

Call: 01302 741000 | Email: customerservices@melodymaison.co.uk

Copyright © Melody Maison 2022 | VAT No: 897603377 | Company Registration Number: 06796288
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