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Returns Policy

 

Watch our simple returns video on youtube. Melody Maison - Our easy free returns process.

Returns, Damage & Exchanges

We really hope you love all of our stuff as much as we do!

If for any reason you need to return your order do not worry, our returns policy means that you can return anything to us in an unused condition within 200 days of receipt with the original packaging at no cost to you. 

Damages must be notified within 7 days of you receiving your order.  Please keep hold of the original packaging until the issue is resolved for you by our Customer Service Team.

IMPORTANT INFORMATION

We do not accept returns without the original packaging and all returns must be in an unused condition. If items are returned outside of these terms there will be a restocking charge of which will be deducted from the refund amount. This amount will be dependent on condition and resell value.

*Our free returns policy does not apply for non mainland UK or International orders. (exclusions apply to these, please see full terms for more information)*

*Should you return an item from an order where you have multiple products and the returned item takes the original order total below the £100 needed to qualify for free/discounted delivery the £4.95 shipping cost will be withheld from your refund amount*

We aim to refund you within five working days of the item arriving back with us at our warehouse. Any additional delivery charges for day of choice/next day delivery will not be refunded.

* Returns policy excludes all Christmas decorations or items used as display and ornamentation for weddings or similar one off events, like candelabras and table centres.

These must be returned to us within 7 days of receipt in an unused condition in the original packaging.  Please keep your proof of postage in this instance*

Further Returns advice

For return of items weighing upto 20kg with packaging measurements upto 61cm x 46cm x 46cm, these can easily be returned to us in their original packaging via the Post Office using the below returns label at no cost to you.  (Please keep your proof of postage receipt until you have been refunded)

Click here to fill out our Royal Mail returns form.

Courier Collections

For larger items, dressing tables, chests of drawers etc please call our customer service team and we will arrange our carrier to collect from you.

If a collection is arranged for you on an agreed date and this goes on to fail due to you not being home or not leaving in the advised safe place, There will be a charge deducted from your refund for a new collection to be booked. 

Exemptions

Seconds Items

Please be aware our seconds listed items are exempt from the standard returns policy as these are sold as seen and returns are not accepted.

Third Party Couriers

If you use an onward courier not employed by ourselves, we cannot accept liability for damaged items, unless reported damaged by your courier to our courier at the point of receipt from our courier.

If you choose to use an onward courier (for example if you live overseas) please ensure they insure your items for loss or damage for this reason.

Christmas Gift Return

There is no problem if you wish to return of unsuitable Christmas gifts. Our 200 day returns policy still applies.

So even if you want to start your Christmas shopping in July, please be assured that if Aunt Maud just isn't digging your excellent taste in gifts, you or her can return it cost free as mentioned above.

These terms and conditions do not affect your legal rights.

Melody Maison Lords Wood Road, Harworth, Doncaster, DN11 8BZ | Copyright © Melody Maison 2023 | VAT No: 897603377 | Company Registration Number: 06796288
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