Payment
All major credit & Debit cards are accepted and are processed via a secure Internet payment service provider. (VAT is included in the price of your order)

Order Timescales & Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. All orders will be dispatched within 3 working days and delivered within 7 working days, however please allow up to 21 days for delivery of certain items especially furniture items .

Delivery timescales
Most items are held in stock for immediate dispatch, usually within 2-3 working days of purchase. Larger items such as furniture and mirrors over 30 inches high will be sent with a specialist fragile handling courier and will take 7-14 working days to be delivered. Out of stock items will be advised as such on purchase and will be dispatched as soon as they become available. We rely on suppliers information on delivery dates of out of stock items and sometimes this information can change at short notice notice but we will endevour to advise you if this happens as soon as possible to avoid dissapointment.
 
Delivery Charges
Mainland UK - A single delivery charge of £4.95 (inc. VAT) is applied to your order, no matter how many items you order.

Non Mainland UK & Southern Ireland - carriage is calculated based on the total weight of your items. If you add your desired items to your basket and click on go to checkout, a cost will be calculated for you before you make payment - 
if you are unsure, please call us on 00 44 1302 711116 to calculate postage charges

Northern Scotland - Unfortunately our Furniture carriers will only transport as far north as Fife for the standard Mainland carriage price. All non-furniture items and some smaller items of furniture (such as bedside cabinets) will be sent with a Standard parcel courier so the price is still £4.95, hoewer larger items of Furniture will incur an extra charge, if your checkout page still shows £4.95 postage, please contact us before ordering or we will contact you if you place the order to advise the further carriage charge

Other Countries -  Postage to all other countries is possible, though will not qualify for £4.95 delivery - again please email or phone us for a shipping price

 
IMPORTANT: Courier companies can only hold your parcel for 7 days, so if you miss your delivery, always contact them as soon as possible to rearrange delivery.
Smaller items will be delivered by Royal Mail. They should take no more than 5 days to reach you, but please allow up to 10 days before contacting us to report your parcel as missing.

QUERIES
If you require any further clarification of any of the above information, please do not hesitate to call us on 01302 711116