Please do not hesitate to contact us and we shall do our
best to help.
Most items are held in stock for immediate dispatch, if they're not, our website should tell you on the item information page. We try to deliver most items within 2-3 working days of order, but if you need any item urgently, just ring us on 01302 711116 and we will do our best to oblige.
IMPORTANT: most items are delivered by a Courier. Courier companies do usually need a signature for delivery, or you can request your parcel to be left with a neighbour or in a safe place at your own risk, just note this information on your order
If you are not home to take delivery of your parcel, they can only hold your parcel for 7 days, so if you miss
your delivery, always contact them as soon as possible to rearrange
delivery.
(Smaller items will be delivered by Royal Mail. They should take no
more than 5 working days to reach you, but please allow up to 10 working
days before contacting us to report your parcel as missing)
The only exceptions are Larger items such as furniture and mirrors over 30 inches high, which are sent with a specialist fragile handling courier and will take longer as they deliver directly from us to you to avoid damage and we have to allow 5-12 days(most deliveries are within 10 days,) to fill a van to cover one area (see furniture delivery information below for more specific information about furniture delivery).
Out of stock items will be advised as such on purchase and will be dispatched as soon as they become available. We rely on suppliers information on delivery dates of out of stock items and sometimes this information can change at short notice notice but we will endevour to advise you if this happens as soon as possible to avoid disappointment.
Delivery Charges
Mainland UK
A single delivery charge of £4.95 (inc. VAT) is applied to your order, no matter how many items you order. (exclusions apply, see below) These exclusions also apply to any shipping / postage promotions
We now have same day dispatch delivery available when you
order before 2pm Monday to Friday for a charge of £7.95 (inc.VAT). Excludes non
mainland UK and Northern Ireland, we are also unable to offer this on all of
our furniture items.
Furniture delivery
Furniture is sent via a furniture courier not a
parcel firm. Our couriers are dedicated furniture couriers and are fully insured
Delivery is usually* always within 7- 14 days of payment, though allow up to 18 days for areas of greater distance from ourselves in South Yorkshire
*Postcodes -
AB,DD,FK,IV ,KW,KY,PA,PH, DG,TD, ML, EH & G a further charge applies dependant on the distance from ourselves, to calculate postage for your area, just select your items and proceed to checkout and your postage will be calculated before you make payment once your postcode has been entered
All non Mainland areas,
Ireland &
Northern Ireland - delivery is available at a further supplement (please add items to your basket and postage will be calculated at the checkout before you make payment) and please allow up to 4 weeks for delivery
Italy, Spain, France, Germany, USA & Australia
- Postage does not qualify
for £4.95 delivery, but a price will be calclated after you have added
you address details and before you make payment
Other Countries not mentioned
We can offer postage to most countries, please contact us by email for details at
customerservices@melodymaison.co.uk
Please
always provide us with a contact telephone number as this delays deliveries being shipped by the courier as they need to contact you to arrange delivery
you must provide at least 1 phone number on your order before furniture deliveries can be released to the delivery company . Ideally please provide a delivery address landline number and a mobile number
The delivery service is a “green service”, based on consolidating deliveries within the same area. Delivery will be a lot faster
to highly populated areas, and the innermost parts of the country and may be slower to the more remote regions as mentioned above.
Delivery will be by one driver, so may require assistance with larger items.
The buyer must be available to accept delivery at the pre arranged time. If you are not able to be in to take delivery, you can request the item be left with a neighbour or in a safe place of your choosing. If none of these options is suitable, delivery can be rescheduled when our driver next visits your area, so please allow longer in these cases.
QUERIES
If you require any further clarification of any of the above information, please do not hesitate to call us on 01302 711116
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