Christmas Delivery
Most items are held in stock for immediate dispatch, if they're not, our website should tell you on the item information page. We try to deliver most items within 2-3 days of order, but if you need any item urgently, just let us know and we will do our best to oblige.
The only exeptions are Larger items such as furniture and mirrors over 30 inches high, which are sent with a specialist fragile handling courier and will take longer as they deliver directly from us to you to avoid damage and we have to allow 5-28 working days(most deliveries are within 10 days) to fill a van to cover one area (see furniture delivery information below for more specific information about furniture delivery).
Out of stock items will be advised as such on purchase and will be dispatched as soon as they become available. We rely on suppliers information on delivery dates of out of stock items and sometimes this information can change at short notice notice but we will endevour to advise you if this happens as soon as possible to avoid dissapointment.
Delivery Charges
Mainland UK - A single delivery charge of £4.95 (inc. VAT) is applied to your order, no matter how many items you order. (exclusions apply, see below) These exclusions also apply to any shipping / postage promotions
Furniture delivery
Furniture is sent via a furniture courier not a
parcel firm. Our couriers are dedicated furniture couriers and are fully insured
Delivery is usually* always within 7- 14 days of payment, though allow up to 21 days for areas of greater distance from ourselves in South Yorkshire
*Postcodes -
AB,DD,FK,IV ,KW,KY,PA,PH, DG,TD, ML, EH & G – allow up to 4 weeks for delivery and a further charge applies
All non Mainland areas,
Ireland &
Northern Ireland - delivery is available at a further supplement (please add items to your basket and postage will be calculated at the checkout before you make payment) and please allow up to 4 weeks for delivery
Please
always provide us with a contact telephone number as this delays deliveries being shipped by the courier as they need to contact you to arrange delivery
you must provide at least 1 phone number on your order before furniture deliveries can be released to the delivery company . Ideally please provide a delivery address landline number and a mobile number
The delivery service is a “green service”, based on consolidating deliveries within the same area. Delivery will be a lot faster
to highly populated areas, and the innermost parts of the country and may be slower to the more remote regions as mentioned above.
Delivery will be by one driver, so may require assistance with larger items.
The buyer must be available to accept delivery at the pre arranged time. If you are not able to be in to take delivery, you can request the item be left with a neighbour or in a safe place of your choosing. If none of these options is suitable, delivery can be rescheduled when our driver next visits your area, so please allow longer in these cases.
Non Mainland UK & Southern Ireland - carriage is calculated based on the total weight of your items. If you add your desired items to your basket and click on go to checkout, a cost will be calculated for you before you make payment -
if you are unsure, please call us on 00 44 1302 711116 to calculate postage charges
Scotland - Our Furniture carriers charge extra for delivering to all Scottish postcode districts. All non-furniture items and some smaller items of furniture (such as bedside cabinets) will be sent with a Standard parcel courier so the price is still £4.95,
however larger items of Furniture will incur an extra charge.
If you add your desired items to your basket and click on go to checkout, a cost will be calculated for you before you make payment
Italy & Spain
- Postage does not qualify for £4.95 delivery, but a price will be calclated after you have added you address details and before you make payment
Other Countries not mentioned
We can offer postage to most countries, please contact us by email for details at
customerservices@melodymaison.co.uk
IMPORTANT: Courier companies can only hold your parcel for 7 days, so if you miss your delivery, always contact them as soon as possible to rearrange delivery.
Smaller items will be delivered by Royal Mail. They should take no more than 5 working days to reach you, but please allow up to 10 working days before contacting us to report your parcel as missing.
QUERIES
If you require any further clarification of any of the above information, please do not hesitate to call us on 01302 711116
Non Mainland UK & Southern Ireland - carriage is calculated based on the total weight of your items. If you add your desired items to your basket and click on go to checkout, a cost will be calculated for you before you make payment -
if you are unsure, please call us on 00 44 1302 711116 to calculate postage charges
Scotland - Our Furniture carriers charge extra for delivering to all Scottish postcode districts. All non-furniture items and some smaller items of furniture (such as bedside cabinets) will be sent with a Standard parcel courier so the price is still £4.95,
however larger items of Furniture will incur an extra charge.
If you add your desired items to your basket and click on go to checkout, a cost will be calculated for you before you make payment
Italy & Spain
- Postage does not qualify for £4.95 delivery, but a price will be calclated after you have added you address details and before you make payment
Other Countries not mentioned
We can offer postage to most countries, please contact us by email for details at
customerservices@melodymaison.co.uk
IMPORTANT: Courier companies can only hold your parcel for 7 days, so if you miss your delivery, always contact them as soon as possible to rearrange delivery.
Smaller items will be delivered by Royal Mail. They should take no more than 5 working days to reach you, but please allow up to 10 working days before contacting us to report your parcel as missing.
QUERIES
If you require any further clarification of any of the above information, please do not hesitate to call us on 01302 711116
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