Order Timescales & Availability
All items are subject to availability. All products if ordered whilst out of stock will have an approximate date of restocking on the item page. All orders will be dispatched within 3 working days
Delivery timescales
Most items are held in stock for immediate dispatch, usually within 3 working days of purchase. Larger items such as furniture and mirrors over 30 inches high will be sent with a specialist fragile handling courier and will take 7-14 working days to be delivered (see furniture delivery information below). Out of stock items will be advised as such on purchase and will be dispatched as soon as they become available. We rely on suppliers information on delivery dates of out of stock items and sometimes this information can change at short notice notice but we will endevour to advise you if this happens as soon as possible to avoid dissapointment.
Delivery Charges
Mainland UK - A single delivery charge of £4.95 (inc. VAT) is applied to your order, no matter how many items you order.
Furniture delivery
Furniture is sent via a
furniture courier not a parcel firm. Our
couriers are dedicated furniture couriers and are fully insured
Delivery is usually always within 7- 14 working days of payment.
It can be as quicker but please working allow up to 17 working days to allow for
occasional driver holidays & busy periods
*
Cornwall,
Devon, south coast areas, Western wales – allow
up to 3 weeks for delivery
Northern Scotland,
all non Mainland areas,
Ireland
&
Northern Ireland
- delivery is available at a further supplement and may take up to 4 weeks for delivery
Please always provide us
with a contact telephone number as this delays deliveries being shipped by the
courier as they need to contact you to arrange delivery
All
communications from the delivery company will be by phone and you must provide
at least 1 phone number that you are able to receive a recorded message if
unavailable and return calls within 24 hours. Ideally please provide a delivery
address landline number and a mobile number
The
delivery company will provide a 2 hour delivery time slot in advance.
The delivery service is
a “green service”, based on consolidating deliveries within the same
area. Delivery will be a lot faster to highly populated areas, and the innermost
parts of the country and may be slower to the more remote regions as mentioned
above.
Delivery will be
by one driver, so may require assistance with larger items.
The buyer must be
available to accept delivery at the pre arranged time. If you require
delivery at a dedicated time of day not offered or on a specific day of the
week, this is possible at an additional charge, but please contact us for
charges. The average minimum additional charge is around £35.00
Non Mainland UK & Southern Ireland - carriage is calculated based on the total weight of your items. If you add your desired items to your basket and click on go to checkout, a cost will be calculated for you before you make payment -
if you are unsure, please call us on 00 44 1302 711116 to calculate postage charges
Northern Scotland - Unfortunately our Furniture carriers will only transport as far north as Edinburgh for the standard Mainland carriage price. All non-furniture items and some smaller items of furniture (such as bedside cabinets) will be sent with a Standard parcel courier so the price is still £4.95, however larger items of Furniture will incur an extra charge.
Italy - Postage to Italy
will not qualify for £4.95 delivery, but a price will be calclated after you have added you address details and before you make payment
Other Countries not mentioned
We can offer postage to most countries, please contact us by email for details at
customerservices@melodymaison.co.uk
IMPORTANT: Courier companies can only hold your parcel for 7 days, so if you miss your delivery, always contact them as soon as possible to rearrange delivery.
Smaller items will be delivered by Royal Mail. They should take no more than 5 days to reach you, but please allow up to 10 days before contacting us to report your parcel as missing.
QUERIES
If you require any further clarification of any of the above information, please do not hesitate to call us on 01302 711116
