you love all our stuff as much as we do, but if not, don't worry, our free no
quibble returns policy means that you can return anything to us in unused condition within 200 days
of receipt, with the original
packaging, at no cost to you.
If you do not have the original packaging we can still arrange the items
to be collected, however these would need to be repackaged by yourself prior to
Our couriers will not collect unboxed & assembled items. A 15%
restocking charge will be deducted from the items refund, as we are unable to resell at
full value items that are not packaged
*Please note free returns does not apply for non mainland UK or International orders. (exclusions
apply, please see full terms for more information)
We promise to refund you within 5 working days of the item arriving back with
us at our warehouse.
Further Returns advice
returns items weighing less than 3 kilos, these can easily be returned for free
via the Post Office using the below returns label.
(please keep your proof of postage reciept until you have been refunded)
items (over 3 kilos) ring us and we will arrange our carrier to collect from
you. Please still attach a copy of the below returns form to the outer of
the box so we can easily locate your order when it arrives in our warehouse
items: Please be aware seconds listed items are exempt from the standard
returns policy as these are sold as seen.
decorations: we are not able to accept returns of seasonal
decorations after 14 days after receipt,
decorations: such as candelabras and table centres can only be returned
for 14 days from receipt
If you use an onward courier not employed by ourselves, we cannot accept
liability for damaged items, unless reported damaged by your courier to our
courier at the point of receipt from our courier. If you choose to use an
onward courier (for example if you live over sea) please ensure they insure
your items for loss or damage for this reason.
GIFT RETURN -
No problem, return of unsuitable Christmas gifts is absolutely fine with us -
our 200 day policy still applies, so even if you want to start your Christmas
shopping in July, be assured, if Aunt Maud just isn't digging your excellent
taste in gifts, you or she can return it cost free as mentioned above
terms and conditions do not affect your legal rights.
questions about returns (or anything for that matter!) just ring one of the
team on 01302 741000