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Postage & Delivery Information



What happens if the item I order is out of stock?

Most of our items are held in stock for immediate dispatch, if not, our website will tell you on the item information page what date the item will be in stock.

If an item is out of stock you can place a reservation online, the website will show the estimated restock date.

When ordering a back ordered a product, we take the full payment at the time of order. We will send you regular updates on the status of the item, and you will be notified when it is back in stock and when you can expect delivery. You can request a refund at any time.

On products over 100 we can take a deposit to reserve the item for you, rather than a full payment. You will need to call us for this  as our system does not allow - please call us on 01302-741000.

How and when will you deliver my item?

AccessoriesMost items are delivered by an external Courier, take 1-3 working days, and usually need a signature for delivery. You can request your parcel to be left with a neighbour or in a safe place at your own risk, just note this information on your order, or call us as soon as possible after making the order.

If nobody is home to receive the item, do not panic, they will try again the following day.

Furniture - Furniture and other larger items are delivered in our Melody Maison vans, by our very own helpful and smiley drivers. Delivery time is 3-12 working days, and we will always be in contact well in advance to book in a date and time convenient for the delivery.

Out of stock items
- You will be advised as such on purchase and will be dispatched as soon as they become available. We rely on suppliers information on delivery dates of out of stock items and sometimes this information can change at short notice notice but we will endevour to advise you if this happens as soon as possible to avoid disappointment.

Delivery Charges

Mainland UK
A single delivery charge of 4.95 (inc. VAT) is applied to your order, no matter how many items you order. (exclusions apply, see below) These exclusions also apply to any shipping / postage promotions

We now have same day dispatch delivery available when you order before 2pm Monday to Friday for a charge of 7.95 (inc.VAT). Excludes non mainland UK and Northern Ireland, we are also unable to offer this on all of our furniture items.


Large Furniture Orders

Furniture is sent via a furniture courier not a parcel firm. Our couriers are dedicated furniture couriers and are fully insured.

Please note if you have goods delivered to address other than your own, for onward transportation by another carrier, we cannot be responsible for damage caused on their onward journey.

There will be an extra charge to all furniture orders if the customer has accepted a given delivery slot and then fails to accept the delivery. This charge is passed onto the specialist furniture courier to re-arrange your delivery.


*Postcodes - AB, DD, FK, IV, KW, KY, PA, PH, DG, TD, TR, ML, EH & G a further charge applies dependant on the distance from ourselves, to calculate postage for your area, just select your items and proceed to checkout and your postage will be calculated before you make payment once your postcode has been entered

All non Mainland areas, Ireland & Northern Ireland - delivery is available at a further supplement (please add items to your basket and postage will be calculated at the checkout before you make payment) and please allow up to 4 weeks for delivery. Delivery is made via a pallet delivery service, we will send details upon dispatch.

Italy, Spain, France, Germany, USA & Australia - Postage does not qualify for 4.95 delivery, but a price will be calclated after you have added you address details and before you make payment

Other Countries not mentioned
We can offer postage to most countries, please contact us by email for details at
customerservices@melodymaison.co.uk

Please always provide us with a contact telephone number as this delays deliveries being shipped by the courier as they need to contact you to arrange delivery, you must provide at least 1 phone number on your order before furniture deliveries can be released to the delivery company. Ideally please provide a delivery address landline number and a mobile number

The delivery service is a "green service", based on consolidating deliveries within the same area. Delivery will be a lot faster to highly populated areas, and the innermost parts of the country and may be slower to the more remote regions as mentioned above.

Delivery will be by one driver, so may require assistance with larger items.

The buyer must be available to accept delivery at the pre arranged time. If you are not able to be in to take delivery, you can request the item be left with a neighbour or in a safe place of your choosing. If none of these options is suitable, delivery can be rescheduled when our driver next visits your area, so please allow longer in these cases.


Delivery to shipping companies / onwards shippers:
Please note that items are delivered by our UK carriers and we cannot be held liable for any damage or issues that have been caused from this delivery onwards to the end point. Our items are spot checked and we will send them packaged as per all of our deliveries. Therefore we do recommend that you use our shipping couriers as then you will be insured up to the delivery point. Please do ask if we can assist further with your order.

Copyright © Melody Maison 2018 | Melody Maison Lords Wood Road, Harworth, Doncaster, DN11 8BZ

Call: 01302 741000 | Email: customerservices@melodymaison.co.uk
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