Postage & Delivery Information

Guaranteed Pre-Christmas Delivery

To guarantee pre-Christmas delivery for all in-stock items, orders must be placed before the following cut off dates;

For small items, orders must be placed before 3pm on the 20th of December. We may be able to deliver small items on the 23rd of December, please contact our customer service team to confirm if this will be possible for your order.

Medium items must be placed before 3pm on the 20th of December. We may be able to deliver medium items on the 23rd of December, please contact our customer service team to confirm if this will be possible for your order.

Large or Furniture items must be placed before midnight on the 17th of December. Any orders placed after this date but before 3pm on the 23rd of December must use our express delivery service for Pre-Christmas Delivery. If you cannot select this option, please contact us as we may be able to guarantee pre-Christmas delivery for you.

*** Please note non-mainland addresses such as Scotland all orders must be placed before midnight on the 17th of December for large or furniture items and 3pm on the 20th of December for small & medium items. Please contact us for any orders placed after this date as we may be able to guarantee pre-Christmas delivery.

*** Products that are in stock will specify if they are small/medium/large next to the guaranteed pre-Christmas delivery countdown.

POSTAGE & DELIVERY

STANDARD DELIVERY INFORMATION

Free Shipping

All Orders which have a Basket total of £100 or greater automatically qualify for our Free Standard Shipping Discount.

It's simple, all you have to do is pick any item or items that have a combined total of £100 or more and you can have free standard shipping.

HOW AND WHEN WILL YOU DELIVER MY ITEM?

Most items are delivered by an external courier, take 1-3 working days. You can request your parcel to be left with a neighbour or in a safe place at your own risk, just note this information on your order, or call us as soon as possible after making the order.

If nobody is home to receive the item, the courier will reattempt delivery within the next few working days.

Furniture

Furniture and other larger items are delivered by our Melody Maison vans, by our very own helpful and smiley drivers. Delivery time is 3-12 days, and we will always be in contact well in advance to book in a date and time convenient for the delivery.

Day of Choice Furniture & Large Items

For a day of your choice delivery we send your items to you via our pallet delivery company.

This service is a kerbside only delivery service.

The drivers are not insured to bring your order inside for you.

It is your responsibility to remove the items from the pallet and take into your property and dispose of the pallet. All further information regarding your pallet delivery is emailed to you once your order has been placed.

Out of stock items

If an item is out of stock you can place a reservation online, the website will show the estimated restock date, this will also be visible in the checkout basket. Information regarding restock dates can change at short notice but we will endeavor to advise you if this happens as soon as possible to avoid disappointment.

For any queries regarding out of stock products or orders, please contact our Customer Services team.

 
 EXPRESS DELIVERY

Express delivery is now available for only £4.95 on orders over £100. For orders under £100, this fee is £9.95. 

THIS DOES NOT APPLY TO LARGE FURNITURE ITEMS

There are conditions to Express delivery so please read our terms and conditions carefully.

Please read the full Express Delivery terms and conditions here.

 
DELIVERY CHARGES

Small Items

A single delivery charge of £4.95 (inc. VAT) is applied to your order, no matter how many items you order if under £100 (exclusions apply, see map for details). These exclusions also apply to any shipping/postage promotions. Additional charges for the areas highlighted on the map are calculated at checkout, once your postcode has been entered.

LARGE FURNITURE AND MIRROR

Shipping fees of large furniture and mirrors will be displayed at checkout depending on your postcode and service selected.

There will be an extra charge to all furniture orders if the customer has accepted a given delivery slot and then fails to accept the delivery. Payment of such fee will be required before attempting furthe delivery.

For all areas highlighted on the below map a further charge applies depending on the distance from ourselves, to calculate postage for your area, just select your items and proceed to checkout and your postage will be calculated before you make payment once your postcode has been entered.

Italy, Spain, France, Germany, USA & Australia - Postage does not qualify for £4.95 delivery, but a price will be calculated after you have added you address details and before you make payment

For more information please visit International Postage & Fees

Italy, Spain, France, Germany, USA & Australia - Postage does not qualify for £4.95 delivery, but a price will be calculated after you have added you address details and before you make payment

 
CLICK & COLLECT FROM OUR DONCASTER WAREHOUSE WITHIN 1 HOUR

HOW IT WORKS

1) Place your order online through our main website.

2) Once you have placed your order on the main website you will then need to wait for us to email you with a timeslot and a date window of which you are able to come and collect your item. 

3) When your day and time slot is due, you can come to our main Melody Maison Reception area (Unit 2, Lords Wood Road, Harworth, Doncaster, DN11 8BZ) for collection.

4) On collection a member of the team will come downstairs to greet you.

5) We will then ask for proof of photographic ID with the matching billing address from your order on so we can confirm who you are.

6) Click and collect is available Mon - Friday 10am - 4pm