What does Pre-order mean?

Pre-order date is the date that we are expecting the stock to come into our warehouse. By pre-ordering the item will be reserved for you.

Does this item require assembly?

This does not require assembly.

How would you describe the main colours of this item?

The main colours of this item are grey.

What type of material is this made from?

This is made of glass and resin.

Do you sell other items to match this range?

We stock a large selection of candle holders.

Do you offer a colour swatch service?

We currently don’t offer a colour swatch service on this item, however we do offer a no quibble return policy, if its not right, we will collect it free of charge

I don’t live in the UK, can I still order this item?

We can ship to most areas, if you add the item to a basket and add your address details at the checkout stage (you dont need to progress to payment in order to get a quote) and at this point it will advise the shipping cost for your area

Can I choose a day and time for delivery to suit me?

We can offer some additional services at an additional cost, day of choice is available at checkout. Time of choice (ie. AM/PM/after 5pm) you would need to call us or email us to arrange a quote for this type service

I need this item fast, how can I get it sooner than advertised?

We can offer next day delivery in a lot of cases if you order before 2pm, if this is available in your area, it will be offered at checkout as an additional cost, if it does not offer this service, please call us, and we can arrange a quote if it is available in your area

Can it be delivered to the room of my choice and unboxed?

We can offer some additional services at an additional cost, you would need to call us or email us to arrange a quote for this type of service

What happens if I’m not happy with my item?

All our items are covered by a no quibble returns policy, we will exchange or refund and collect the unwanted items at no charge to you (please see our full returns policy for more information about returning items)

How do I return an item?

For returning a small item (less than 4kilos) we have a prepaid returns label on our website returns page, for all other items, just call or email us, and we will arrange this with you